Community Guidelines
Welcome to Twigg! Our goal is to create a safe, respectful, and supportive environment for all users. Whether you're a service provider or a user, we ask that you follow these Community Guidelines to help us maintain a high-quality experience for everyone.
These guidelines apply to all users of Twigg, including service providers, users, and anyone interacting with the platform in any capacity. By using Twigg, you agree to adhere to the following rules and standards.
Respectful Interaction
Treat all members of the Twigg community with respect and kindness. We encourage friendly, constructive conversations and collaboration. Discrimination, harassment, hate speech, or any form of offensive behaviour will not be tolerated.
- No abusive language or personal attacks.
- Respect diversity and avoid any discriminatory comments based on race, gender, sexuality, religion, or background.
- Engage professionally with both service providers and users.
Honest and Transparent Listings
All service providers are required to list their services honestly and transparently. Users rely on accurate information, so it's important to be upfront about what is being offered.
- Provide accurate descriptions of your services, including pricing, duration, and other important details.
- No misleading information: Do not make false claims or offer services that you do not intend to deliver.
- Keep your profile up to date: Ensure that your availability, contact details, and service offerings are current.
No Fraudulent, Illegal, or Harmful Activities
Twigg is committed to ensuring that all activities on the platform are legal, ethical, and safe for all users.
- Fraudulent activities (such as providing fake services or requesting fake reviews) are strictly prohibited.
- Illegal activities: Users must not engage in any illegal conduct or activities that could harm others, including theft, fraud, or any form of abuse.
- Physical harm or any violent activity will not be tolerated. The platform is designed for peaceful, professional interactions.
Respect Privacy
We care about your privacy and the privacy of others in the Twigg community. Please respect others' personal information and ensure you don't share sensitive data without consent.
- Do not share sensitive personal information: While users may need to share contact details or addresses for the purpose of service delivery, do not share sensitive personal information such as bank account details, passwords, or financial information without explicit consent.
- Respect user settings: If a user chooses to keep certain details private on their profile, respect that choice.
Professionalism in Communication
All communication through the platform should be professional, clear, and courteous.
- Clear communication: Be transparent about expectations, prices, and timelines.
- Respond promptly: A timely response shows respect and builds good relationships.
- No spam: Avoid spamming users with unsolicited messages or offers.
Use the Platform Responsibly
Twigg is a tool for connecting users and service providers. Use the platform responsibly and do not engage in behaviours that disrupt or damage its integrity.
- No disruptive behaviour: Do not manipulate or attempt to disrupt the platform's features.
- Follow platform rules: Use the platform according to its intended purpose and follow the Terms of Service and Trust & Safety guidelines.
Reporting Violations
If you experience or witness any behaviour that goes against these Community Guidelines, please report it to us. We are committed to taking appropriate actions to ensure the safety and integrity of Twigg.
- Report inappropriate content: If you see a listing that violates these guidelines, report it through the platform.
- Report abuse or harassment: If you experience any harassment or abuse, contact our support team immediately.
Consequences for Violating Guidelines
Violating these Community Guidelines can result in a range of actions, including temporary suspension or permanent removal from the platform. Twigg reserves the right to determine appropriate consequences based on the severity of the violation.
- Warning: For minor violations, a warning may be issued.
- Suspension: More serious violations may result in temporary suspension.
- Permanent Ban: Severe or repeated violations may lead to a permanent ban.
Changes to Community Guidelines
We may update or modify these Community Guidelines from time to time. Any changes will be communicated to you, and the updated guidelines will be available on this page. We encourage you to review the guidelines regularly to stay informed.
Contact Us
If you have any questions about our Community Guidelines or wish to report a violation, please contact us:
Email: info@twigg.in
