Trust & Safety
At Twigg, we are committed to providing a secure, transparent, and trustworthy environment for both service providers and users. We believe in creating a marketplace where everyone can connect with confidence and ease. Here’s how we ensure a safe and reliable experience for everyone on our platform:
1. No Hidden Fees or Charges
We believe in complete transparency. At Twigg, there are no hidden fees or charges. All costs associated with services are clearly communicated upfront. You can trust that there will be no surprise costs when using our platform, ensuring you know exactly what to expect every step of the way.
2. Clear Listing Approval Process
We work hard to ensure that all services listed on our platform meet a certain standard. Before any service listing is published, our team carefully reviews and approves each listing to ensure it aligns with our community guidelines and platform standards. This review process helps maintain a high-quality marketplace for both users and service providers.
3. Safe and Transparent Interactions
Our marketplace is designed to facilitate safe and transparent interactions between service providers and users:
- No Transactions on the Platform: We do not handle any transactions directly on the platform. This allows service providers and users to communicate, negotiate, and make payment arrangements outside of the platform. This ensures that all agreements and payments remain flexible and completely between both parties.
- Trust Through Reviews: While we encourage users to leave feedback after receiving services, it’s optional. Reviews help build community trust and assist others in making informed decisions.
4. Security Through Reviews and Approvals
While we do not perform background checks or identity verification, we have a strong review and approval process in place:
- Service Listing Approval: All service listings undergo a review by our team before they go live. This ensures that the services listed are high quality and align with our community values.
- User Feedback: After each service, users are encouraged to share their experience through reviews. This adds transparency and helps others make informed choices.
5. Privacy Protection
At Twigg, we are committed to protecting your privacy. Your personal information is always handled with care. We do not share your details with third parties without your consent. You have complete control over what information is visible on your profile, giving you full control over your data while ensuring a safe and transparent platform experience.
6. Prompt and Helpful Support
Our team is here for you! If you have questions, concerns, or need assistance, you can reach out anytime. We typically respond within a day to ensure your issues are addressed promptly and effectively. Whether you need help with a listing, have a general query, or need support, we’re always available.
7. Safety Tips for Users
We care about your safety and want you to have a smooth experience. Here are a few helpful tips:
- Review Listings Before Proceeding: Always check ratings and reviews to ensure the service provider aligns with your expectations.
- Discuss Details Upfront: Have clear communication about your requirements, pricing, and expectations before confirming any service.
- Stay in Control: Since Twigg does not process payments, you have total freedom to choose how and where payments are made.
8. Safety Tips for Service Providers
Your safety and success matter to us. Keep these tips in mind:
- Complete Your Profile: A clear and complete profile helps attract the right users.
- Communicate Clearly: Set clear expectations regarding services, pricing, and any terms.
- Request Reviews: After completing a service, politely ask users to leave a review. Positive feedback builds trust and credibility.
9. Fraud Prevention
We are committed to maintaining a safe marketplace. While we do not conduct background checks, we rely on community feedback and our approval process to uphold platform integrity. If you notice suspicious activity, report it immediately. We will investigate promptly.
At Twigg, our goal is to create a positive, secure, and trustworthy marketplace where users and service providers can connect and thrive. We are constantly working to improve safety, transparency, and overall experience so you can enjoy a seamless, reliable, and enjoyable platform.
